Information for Existing Customers:
Even though we are no longer providing new loans, all existing customer loans remain unchanged.
All current loan repayment plans must be adhered to.
All existing payment channels remain open and you should not make any changes to your payment instructions. If you are experiencing challenges meeting your obligations, please contact Mobile Money Ltd on 01527 910710 or alternatively, please visit moneyhelper.org.uk for free debt advice
Getting help and support...
We are still here to help you. If you have a loan with us, your dedicated account manager can answer any questions or queries that you may have.
If you do not want to use our online service, your account manager can keep you up to date with queries like the balance of your account and how long you have left to repay.
We always aimed to ensure that our loans are affordable and suitable for your budget, however if you ever experience any issues with your repayments you can give as a call and talk to your account manager in person and they will do their very best to to try and help come up with a suitable solution.
Getting in touch...
You can contact us by telephone or email during our opening hours:
Monday – Friday: 8am to 6pm
Saturday: 9am to 1pm
We take data protection very seriously indeed so, just like a bank, we will only discuss the details of your account with YOU and only after we have verified your identity.
Our email address can be found on our Contact page along with our postal address should you ever need to write to us or post any documents.