Customer
FAQs

Even though we are no longer lending, we are still here to help!

Here are some frequently asked questions…

A. Yes. Even though we are no longer providing new loans, all existing loans will need to be repaid.

A. Yes. You can make payments online using our online payment portal.

A. Most of our customers pay by debit card but you can also pay cash into any branch of NatWest. We can also use “CPA’s” or “Continuous Payment Authorities”. We do not accept payments by credit cards, cheques or direct debit.

A. Yes. If you are considering this, please call us on 01527 910710.

A. Contact us as soon as possible. The worst thing you can do is ignore the situation. We all go through bad patches and we will do everything we can to help you such as discussing options including payment plans and arrangements (often referred to as “forbearance options”). We want to help you and repossession of your vehicle is always a last resort. However, remember: LATE REPAYMENT CAN CAUSE YOU SERIOUS MONEY PROBLEMS. YOUR VEHICLE MAY BE REPOSSESSED IF YOU DO NOT KEEP UP THE REPAYMENTS ON YOUR LOGBOOK LOAN. For impartial advice and help with debt contact StepChange.

A. You can just use the DVLA tax reminder or renew the tax online. If you need the vehicle documents just get in touch with the lender.

A. A Bill of Sale is what gives your lender security over your vehicle.

A. The Financial Conduct Authority (FCA) regulates the financial services industry in the UK. Its aim is to protect consumers, ensure the industry remains stable and promote healthy competition between financial services providers. Mobile Money Limited is authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS

For further information about complaints, please click here.

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